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    [New AmazonExam Dumps] Recently Published Exam ISEB-ITILF The Foundation Examination – ITIL Exam VCE and PDF Dumps For Free Share

    By admin | September 29, 2015

    Tagged with:

    New Updated  ISEB-ITILF Exam Questions from AmazonExam ISEB-ITILF pdf dumps! Welcome to download the newest AmazonExam dumps:ISEB-ITILF http://www.amazonexam.com/ISEB-ITILF.html

    QUESTION 1
    Which of the following is NOT an example of Self-Help capabilities?
    A.  Requirement to always call the service desk for service requests
    B.  Menu-driven range of self help and service requests
    C.  Web front-end
    D.  A direct interface into the back end process handling software
    Answer: A
    QUESTION 2
    What is a RACI model used for?
    A.  Defining roles and responsibilities
    B.  Monitoring services
    C.  Performance analysis
    D.  Recording Configuration Items
    Answer: A
    QUESTION 3
    Which of the following statements is INCORRECT?
    A.  The SKMS is part of the Configuration Management System (CMS)
    B.  The SKMS can include data on the performance of the organization
    C.  The Service Knowledge Management System (SKMS) includes Configuration Management
    Databases (CMDB)
    D.  The SKMS can include user skill levels
    Answer: A
    QUESTION 4
    The group that authorizes changes that must be installed faster than the normal process is called
    the?
    A.  Emergency CAB (ECAB)
    B.  Urgent Change Authority (UCA)
    C.  Urgent Change Board (UCB)
    D.  CAB Emergency Committee (CAB/EC)
    Answer: A
    QUESTION 5
    In which core publication can you find detailed descriptions of Service Level Management,
    Availability Management, Supplier Management and IT Service Continuity Management?
    A.  Service Transition
    B.  Service Design
    C.  Service Strategy

    D.  Service Operation
    Answer: B
    QUESTION 6
    Which of these statements about Service Desk staff is CORRECT?
    A.  Service Desk staff should be recruited from people who have high levels of technical skill to
    minimize the cost of training them
    B.  The Service Desk can often be used as a stepping stone for staff to move into other more
    technical or supervisory roles
    C.  The Service Desk should try to have a high level of staff turnover as the training requirements are
    low and this helps to minimize salaries
    D.  Service Desk staff should be discouraged from applying for other roles as it is more cost effective
    to keep them in the role where they have been trained
    Answer: B
    QUESTION 7
    Which of the following statements is INCORRECT?
    A.  The Service Knowledge Management System (SKMS) includes Configuration Management
    Databases (CMDB)
    B.  The SKMS is part of the Configuration Management System (CMS)
    C.  The SKMS can include data on the performance of the organization
    D.  The SKMS can include user skill levels
    Answer: B
    QUESTION 8
    Service Assets are used to create value. Which of the following are the MAJOR types of Service
    Asset?
    A.  Services and Infrastructure
    B.  Applications and Infrastructure
    C.  Resources and Capabilities
    D.  Utility and Warranty
    Answer: C
    QUESTION 9
    Which of the following is NOT one of the five individual aspects of Service Design?
    A.  The design of the Service Portfolio, including the Service Catalogue
    B.  The design of Market Spaces
    C.  The design of new or changed services
    D.  The design of the technology architecture and management systems
    Answer: B

    QUESTION 10
    Which of the following is NOT the responsibility of the Service Catalogue Manager?
    A.  Ensuring that all operational services are recorded in the Service Catalogue
    B.  Ensuring that information in the Service Catalogue is accurate
    C.  Ensuring that information in the Service Catalogue is consistent with information in the Service
    Portfolio
    D.  Ensuring that information within the Service Pipeline is accurate
    Answer: D
    QUESTION 11
    Which role would you MOST expect to be involved in the management of Underpinning
    Contracts?
    A.  Service Catalogue Manager
    B.  IT Designer/Architect
    C.  Process Manager
    D.  Supplier Manager
    Answer: D
    QUESTION 12
    Exhibit: * Missing*
    Which is the correct combination of Service Management terms across the Lifecycle?
    A.  1A, 2B, 3C, 4D
    B.  1C, 2D, 3A, 4B
    C.  1C, 2B, 3A, 4D
    D.  1B, 2C, 3D, 4A
    Answer: C
    QUESTION 13
    A plan for managing the end of a supplier contract should be created when?
    A.  The contract is being negotiated
    B.  The contract is about to be ended
    C.  The Supplier Manager decides that there is a risk the contract might need to end soon
    D.  The contract has been agreed
    Answer: A
    QUESTION 14
    Which of the following sentences BEST describes a Standard Change?

    A.  A change to the service provider’s established policies and guidelines
    B.  A pre-authorized change that has an accepted and established procedure
    C.  A change that is made as the result of an audit
    D.  A change that correctly follows the required change process
    Answer: B
    QUESTION 15
    The BEST description of the purpose of Service Operation is?
    A.  To decide how IT will engage with suppliers during the Service Management Lifecycle
    B.  To proactively prevent all outages to IT Services
    C.  To deliver and support IT Services at agreed levels to business users and customers
    D.  To design and build processes that will meet business needs
    Answer: C
    QUESTION 16
    Which of the following models would be most useful in helping to define an organizational
    structure?
    A.  Service Model
    B.  Continual Service Improvement (CSI) Model
    C.  RACI Model
    D.  Plan, Do, Check, Act (PDCA) Model
    Answer: C
    QUESTION 17
    The group that reviews Changes that must be installed faster than the normal Change process is
    called the:
    A.  Technical Management (TM)
    B.  Urgent Change Authority (UCA)
    C.  Emergency Change Advisory Board (ECAB)
    D.  Urgent Change Board (UCB)
    Answer: C
    QUESTION 18
    Which of the questions does Service Strategy help answer with its guidance?
    1) How do we prioritize investments across a portfolio?
    2) What services to offer and to whom?
    3) What are the Patterns of Business Activity (PBA)?
    A.  3 only

    B.  1 only
    C.  2 only
    D.  1, 2 and 3 are all true
    Answer: D
    QUESTION 19
    Effective release and deployment management enables the service provider to add value to the
    business by?
    A.  Ensuring that all assets are accounted for
    B.  Ensures that the fastest servers are purchased
    C.  Delivering change, faster and at optimum cost and minimized risk
    D.  Verifying the accuracy of all items in the configuration management database
    Answer: C
    QUESTION 20
    How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?
    A.  Each stage should be carried out once in the order Plan-Do-Check-Act
    B.  There should be a single Plan, then the Do-Check-Act cycle should be repeated multiple times to
    implement Continual Improvement
    C.  There should be a single Plan and Do, then Check and Act should be carried out multiple times to
    implement Continual Improvement
    D.  The entire cycle should be repeated multiple times to implement Continual Improvement
    Answer: D

    New Updated  ISEB-ITILF Exam Questions from AmazonExam ISEB-ITILF pdf dumps! Welcome to download the newest AmazonExam dumps:ISEB-ITILF http://www.amazonexam.com/ISEB-ITILF.html

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