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    Free PDF Microsoft MB6-889 Microsoft Dynamics AX 2012 Service Management Exam 5-10

    By admin | February 20, 2016

    Tagged with:

    QUESTION 5
    You are working with service orders in Microsoft Dynamics AX 2012. In which situation will advancing the service order stage stop time recording?
    A. If Stop time recording is selected for the service stage.
    B. If the service order has no lines.
    C. If the service order stage is changed to Cancel.
    D. If Cancel is selected for the service stage.
    Answer: A
    QUESTION 6
    You are monitoring today’s service activity on the dispatch board in Microsoft Dynamics AX 2012.
    A customer reports additional information for a repair activity that appears on the Gantt chart at
    the top of the dispatch board. You need to record the additional information for the repair activity.
    What should you do?
    A. Jump to the Sales orders form and edit the sales order for the repair activity.
    B. Jump to the Service orders form and edit the service order for the repair activity.
    C. Jump to the Service Objects form and edit the service object for the repair activity.
    D. Jump to the Activities form and edit the activity detail for the repair activity.
    Answer: B
    QUESTION 7
    For which of the following purposes is the Microsoft Dynamics AX 2012 dispatch board designed?
    (Each correct answer is a complete solution. Choose two.)
    A. To provide users of the Service management module an overview of the Service
    subscriptions.
    B. To provide a different way of viewing data that resides on service objects.
    C. To assist in scheduling work for the technician by displaying the open service orders.
    D. To provide an overview of service management activities.
    Answer: AC
    QUESTION 8
    You are creating a service order in Microsoft Dynamics AX 2012. Which of the following Service
    management parameters determines the first start time on a service order?
    A. the calendar
    B. the activity generation stage
    C. the project group
    D. the service order category
    Answer: A
    QUESTION 9
    You are monitoring today’s service activity on the dispatch board in Microsoft Dynamics AX 2012.A service call is scheduled to be completed by 5:00 PM today. The customer requests that the service call be performed later. Where can you move the service order?

    A. To any date and time allowed by the customer’s service agreement.
    B. To any date and time.
    C. To any time after 5:00 PM today.
    D. To any date and time allowed by the customer’s service level agreement.
    Answer: D

    QUESTION 10
    A service order line in Microsoft Dynamics AX 2012 has a transaction type of Hour and a quantity
    of 5 hours. The start date and end date are June 1. Service technicians work 8-hour shifts, every
    day. In the dispatch board, you create another activity of the same type with a quantity of 12
    hours. What is the end date of the new activity?
    A. June 3
    B. June 2
    C. June 4
    D. June 1
    Answer: A

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